Medical Front Desk Coordinator

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<p><strong>Floowi connects top LATAM professionals with leading U.S. companies through remote talent solutions. Our mission is to make LATAM the world’s premier hub for growth and excellence.</strong></p><p></p><p><strong>🌟 About our Client:</strong><br>A U.S.-based outpatient healthcare provider offering a broad range of services including primary care, women’s health, preventive care, mental health, and minor in-office procedures. They serve a bilingual, community-oriented patient base through an in-person clinical model with extended weekly hours.</p><p></p><p><strong>✍ Short Description:<br></strong>We’re seeking a <strong>Medical Front Desk Coordinator</strong> to support patient engagement and care coordination. This role involves contacting patients to follow up on appointments, lab work, and preventive care, ensuring care gaps are closed, and coordinating with clinical and administrative teams. The ideal candidate is detail-oriented, organized, and comfortable communicating with patients, providers, and internal staff to deliver a smooth and supportive patient experience.</p><p></p><p><strong>πŸ’° Compensation:</strong> Competitive salary in USD<br><strong>πŸ—£ Language Requirements:</strong> English (bilingual preferred)<br><strong>πŸ“Œ Location:</strong> 100% Remote<br><strong>πŸ˜€ Start Date:</strong> ASAP</p><p></p><p><strong>πŸ€” What We Offer:</strong></p><ul><li><p>Full-time remote role in a <strong>fast-paced, mission-driven environment</strong></p></li><li><p>Opportunity to support a wide range of healthcare services and community impact</p></li><li><p>Collaborative team across clinical, operations, and administrative functions</p></li><li><p>Chance to develop expertise in <strong>healthcare digital communication and patient engagement</strong></p></li></ul><p></p><p><strong>πŸ’Ό Responsibilities:</strong></p><ul><li><p>Maintain and update spreadsheets to track <strong>patients due for labs, physicals, and insurance gaps</strong>, specifically for <strong>PPO insurances</strong></p></li><li><p>Contact patients via <strong>calls or texts</strong> to close overdue labs or care gaps</p></li><li><p>Coordinate with <strong>laboratories</strong> to submit lab requests and ensure timely receipt of results</p></li><li><p>Monitor <strong>quarterly performance goals</strong> and proactively engage patients to close care gaps</p></li><li><p>Schedule and support <strong>annual physical exams and preventive care services</strong></p></li><li><p>Track and assist with <strong>insurance gaps</strong> to prevent delays in care delivery</p></li><li><p>Scan and distribute <strong>daily incoming faxes, reports, and pharmacy requests</strong></p></li><li><p>Follow up on <strong>medical records requests</strong> and track <strong>Diabetic self-pay patients</strong></p></li><li><p>Report positive <strong>Quantiferon results</strong> to relevant portals</p></li><li><p>Track radiology reports and follow up with imaging centers</p></li><li><p>Additional clerical duties as assigned</p></li></ul><p></p><p><strong>βœ… Qualifications (Must Haves):</strong></p><ul><li><p>High school diploma or GED required; some related experience preferred</p></li><li><p>Strong <strong>communication skills</strong> for interacting with patients, coworkers, and management</p></li><li><p>Basic <strong>mathematical skills</strong> to compute rates, percentages, and interpret data</p></li><li><p>Ability to read and interpret documents such as safety rules and procedures</p></li><li><p>Detail-oriented with strong <strong>organization and multitasking skills</strong></p></li><li><p>Familiarity with <strong>CRM and marketing tools</strong>, spreadsheets, and word processing software</p></li><li><p>Ability to apply <strong>common-sense reasoning</strong> to routine problems</p></li></ul><p></p><p><strong>🎯 Preferred Qualifications:</strong></p><ul><li><p>Bilingual (English/Spanish)</p></li><li><p>Experience in healthcare or patient engagement roles</p></li><li><p>Knowledge of <strong>digital marketing, email campaigns, or social media</strong> in a healthcare context</p></li></ul><p></p><p><strong>πŸš€ Ready to help patients stay on track with their care while contributing to a mission-driven healthcare team? Apply now and make a meaningful impact.</strong></p>

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