Job Description: As a member of the management team and in collaboration with the Medical Director dyad partner, the John Muir Health Physician Practices (JMHPP) Director, Multi-Specialty Practice Operations is a subject matter expert in multi-specialty practice operations and is responsible for the management of Multi-Specialty operations and programmatic development, is responsible for the execution of metric-driven and high performing practice operations. The Director of Practice Operations works in partnership with the Vice President of Practice Operations, Performance Improvement team, peer Executive Director team, and physician leadership to provide operational direction and administrative leadership across specialty locations, oversees provider, patient and staff experience in partnership with their dedicated physician dyad. drives industry leading performance by implementing budgetary, operational, and strategic plans for all Multi-Specialty divisions. Director participates in cross continuum service line structure with Multi-Specialty Service Line Executive Directors and provides input into ambulatory strategy development, specifically for specialty and service line strategies for growth and operational improvements. The Director will measure success of practice performance against financial, operational, and clinical performance metrics and benchmarks identified by the JMHPP leadership team and will develop and implement course correction activities as needed. The Director enforces standardized operations across all assigned practice sites and ensures adherence to policies and procedures set forth by senior leadership. Also, the Director is responsible for the implementation of strategic and operational initiatives developed by JMHPP leadership across practice sites, inclusive of service line priorities. Additionally, the Director collaborates with Medical Group Leadership and foundation-based physicians to optimize practice operations, clinical quality measures, patient flow, access, revenue cycle (as applicable), and overall financial health. The Director is also responsible for performance results in patient, provider, and staff experience through upholding and promoting internal and external service standards. In support of a high performing staff, the Director facilitates professional development through practice manager training and mentorship. The Director reports to the JMHPP Vice President, Practice Operations. Direct reports for this role are assigned practice managers supervisors and RN Regional Manager. The Director operates the practices in partnership with the Medical Director dyad. The Director focuses more so on administrative, business and operational items while the Medical Director focuses more so on clinical and provider specific items. The Director serves as the single point of contact for high-level practice site course correction implementations, operational partnerships, and metric-driven practice reporting. The scope of this position includes managing and visiting all practice sites within the assigned region to ensure best practice operations are being implemented and followed and to foster professional relationships with the staff and providers. Director of Muli-Specialty Practice Operations is responsible for maintaining productive relationships with hospital service line directors/executive directors, practice managers directors, performance improvement/programmatic, strategic and marketing leadership. The Multi-Specialty Practice Operations Director will also manage Joint Venture relationships by acting as key point of contact for JV leadership. Education: Associate Degree (Or 7 years of experience) - Required Bachelor’s Degree - Preferred MBA, MHA, MPH, NP, PA, or other related graduate degree - Preferred Experience: 5 years Management - Progressive Leadership in an Ambulatory/Physician Practice - Required Team Building - Required Change Management - Required Working with Physicians, Building Strong and Trusting Relationships with Physician Leaders - Required Additional Experience Requirements: Strong operations management experience in leading primary care or regionally oriented practices with greater than 15 physicians - Preferred Certifications/ Licensures: A continuous learner who can demonstrate competencies as outlined in the medical practice Body of Knowledge through professional achievement in attaining Certification/Fellowship in the American College of Medical Practice Executives (Medical Group Management Association), and/or in American College of Healthcare Executives - Preferred Lean Six Sigma Certification - Preferred Skills: Ability to make timely and informed decisions as well as the ability to delegate A high level of comfort, knowledge and experience regarding finance, cost control, access, productivity enhancement, government regulations and reimbursement methodologies An understanding and appreciation for clinic operations, including significant continuous quality improvement expertise and interest in operational improvements Comfort and familiarity with computer systems, programs, and applications with an ability to instill this in others Ability to develop a strong, successful, and responsive management team that is quality oriented, metric driven, and focused on customer service Delivers written and verbal communication in a clear, concise, compelling manner to effectively engage others and achieve desired results Advanced skills in the arts of negotiation and persuasion Excellent physician relation skills and ability to engage physicians by providing valuable insights and logical explanations when faced with difficult questions Ability to think creatively and strategically and develop innovative solutions to challenging problems Work Shift: Exempt Salaried (United States of America) Pay Range: $174,615.00 - $261,922.00 Salary Offer amounts are based on demonstrated/relevant experience and/or licensure. Pay will be adjusted to the local market if hired outside of the Bay Area. Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word ‘exempt’ on it. Scheduled Weekly Hours: 40 John Muir Health is a nationally recognized, not-for-profit health care organization east of San Francisco serving patients in Contra Costa, Alameda and southern Solano Counties. It includes a network of more than 1,000 primary care and specialty physicians and 6,300 employees, The health system’s facilities include John Muir Health, Walnut Creek Medical Center (554-bed acute care facility), which serves as Contra Costa County's only designated trauma center, and John Muir Health, Concord Medical Center (247-bed acute care facility). Together, they are recognized as top centers for neurosciences, orthopedic, cancer, cardiovascular, trauma, emergency, pediatric, and high-risk obstetrics care. Other areas of specialty include general surgery, robotic surgery, weight-loss surgery, rehabilitation and critical care. In February 2024, John Muir Health opened the Behring Pavilion, which is home to the UCSF-John Muir Health Jean and Ken Hofmann Cancer Center in Walnut Creek. This state-of-the-art facility brings cancer prevention, diagnosis, treatment, and care coordination into one location. Patients benefit from the expertise of top cancer specialists from John Muir Health and UCSF Health and have access to the latest treatment advances close to home. John Muir Health also offers complete inpatient and outpatient behavioral health programs and services at our 73-bed fully accredited psychiatric hospital and outpatient center located in Concord. In addition, John Muir Health provides a number of primary care and outpatient services at 89 practice sites throughout the community and urgent care centers in Berkeley, Brentwood, Concord, San Ramon and Walnut Creek. John Muir Health offers a collaborative, patient-centered health care environment with an emphasis on listening, explaining, and working together as a team, to help patients achieve their optimal health. We recognize those who exemplify excellence and reward them for contributing to our collective success. From individual to department to spontaneous recognition, Employee of the Month, Employee Suggestion Program rewards, Employee Success Sharing Program, and many more, we find unique ways to thank our employees for the outstanding efforts they make every day. Competitive salary and benefit package available. At John Muir Health, we strive to be a leading health system through the cultivation of a culture of belonging where every patient, employee, provider, and community member feels safe and valued for embracing all aspects of their differences. As an Equal Opportunity employer, we encourage and consider all applicants for employment without regard to race, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or any other characteristic protected by law. For more information, please visit the EEO website here. All hospitals are accredited by The Joint Commission, a national surveyor of quality patient care. John Muir Health is an equal opportunity employer.