Outbound Telemarketer

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<strong>Overview</strong><br><br><p style="margin: 6.0pt 0in 6.0pt 0in;"><strong><span style="font-family: 'Helvetica',sans-serif;"><img src="https://demant.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=305803&hashed=-1043758408" alt="HearingLife Full Logo" width="160" height="58"></span></strong></p><p style="margin: 6.0pt 0in 6.0pt 0in;"> </p><p style="margin: 6.0pt 0in 6.0pt 0in;"><strong><span style="font-family: 'Helvetica',sans-serif;">Position Summary:</span></strong></p><p style="margin-bottom: 6.0pt;"><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif;">HearingLife is a part of the Demant Group, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect with the world around them.  With over 600 locations across the United States – HearingLife’s vision is to make a life-changing difference for people with hearing loss.  Our innovative technologies and know-how help improve people’s health and hearing.  We create life-changing differences through hearing health.  </span><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif;">This Team Member must uphold the HearingLife Core Values:</span></p><ul><li style="margin-left: .5in;"><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif;">We create trust</span></li><li style="margin-left: .5in;"><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif;">We are team players</span></li><li style="margin-left: .5in;"><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif;">We apply a can-do attitude</span></li><li style="margin-left: .5in;"><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif;">We create innovative solutions</span></li></ul><p style="margin: 0px;"><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif;"> </span></p><p style="margin: 0px;"><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif; color: #333333;">As an essential member of the HearingLife Call Center team, the Remote (Work from Home) Outbound Telemarketing Agent is responsible for outbound calling to prospective and existing patients throughout the United States, supporting our many HearingLife Clinics.  </span></p><p style="margin: 0px;"><span style="font-family: 'Helvetica',sans-serif;"> </span></p><p style="margin: 0px;"><strong><span style="font-family: 'Helvetica',sans-serif;">Outbound Telemarketing Agent Purpose Statement:</span></strong></p><p style="margin: 0px;"><strong><span style="font-family: 'Helvetica',sans-serif;"> </span></strong></p><p style="margin: 0px;"><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif;">This is an Outbound Telemarketing/phone sales position. The agent will be calling our lead lists to either schedule a reevaluation for current patients or schedule prospective patients for their initial hearing evaluation. The is performed under the supervision of the team’s Supervisor and Team Lead.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif;"><strong>Hourly pay target is  $14/hr plus commission</strong></span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-size: 14pt; font-family: Helvetica, sans-serif;"><strong>This is NOT a Customer Service position.</strong></span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-size: 14pt; font-family: Helvetica, sans-serif;"><strong>Must reside in the continental United States to be considered.</strong></span></p> <br><strong>Responsibilities</strong><br><br><ul><li><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif; color: #333333;">interact professionally and politely on the telephone with current and/or prospective patients and hearing clinic staff.</span></li><li><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif; color: #333333;">Maintain accurate records of calls and outcomes in the computer systems.</span></li><li><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif; color: #333333;">Make outbound calls to hearing clinics and prospective or current patients for appointment follow-up.</span></li><li><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif; color: #333333;">Meet minimum number of outbound calls and appointments per hour and/or minutes on phone calls per shift.</span></li><li><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif; color: #333333;">Schedule appointments accurately based on customer protocols or conferences calls to independent hearing clinics.</span></li><li><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif; color: #333333;">Book and track appointments in multiple systems.</span></li><li><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif; color: #333333;">Answer customer questions.</span></li><li><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif; color: #333333;">Communicate and explain the value and benefits of using the service.</span></li><li><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif; color: #333333;">Maintain patient privacy in compliance with HIPAA federal guidelines and practice policies.</span></li></ul><p style="margin: 0px;"><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif;"> </span></p><p style="margin: 0px;"><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif;">Note – </span><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif;">Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.</span></p> <br><strong>Qualifications</strong><br><br><p style="margin: 6.0pt 0in 6.0pt 0in;"><strong><span style="font-family: 'Helvetica',sans-serif;">Education and Experience: </span></strong></p><ol><li style="margin-left: .25in;"><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif;">High School Diploma or GED required.</span></li><li style="margin-left: .25in;"><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif;">Previous sales or telemarketing experience preferred. </span></li><li style="margin-left: .25in;"><span style="font-size: 10.5pt; font-family: 'Helvetica',sans-serif;">Familiarity with Microsoft Office i.e., Teams and Outlook preferred.</span></li></ol><p style="margin: 0px;"> </p><p style="margin: 0in;"><span style="font-family: helvetica; font-size: 10pt;"><strong><span style="color: #111111;">Benefits:</span></strong></span></p><ul><li style="margin: 0in 0in 0in 27.75pt;"><span style="font-family: helvetica; color: #111111; font-size: 10pt;">Competitive salary and bonus structure.</span></li><li style="margin: 0in 0in 0in 27.75pt;"><span style="font-family: helvetica; color: #111111; font-size: 10pt;">Comprehensive health benefits (medical, dental, vision).</span></li><li style="margin: 0in 0in 0in 27.75pt;"><span style="font-family: helvetica; color: #111111; font-size: 10pt;">Retirement savings plan with company matching.</span></li><li style="margin: 0in 0in 0in 27.75pt;"><span style="font-family: helvetica; color: #111111; font-size: 10pt;">Professional development and ongoing training.</span></li><li style="margin: 0in 0in 0in 27.75pt;"><span style="font-family: helvetica; color: #111111; font-size: 10pt;">Employee discounts on hearing aids and related services.</span></li></ul><p style="margin: 0px;"><em><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: #333333;">We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.</span></em></p><p style="margin: 0px;"> </p><p style="margin-bottom: 0in;"><span style="font-family: 'Arial',sans-serif;">#HearingLife_US</span></p><p style="margin-bottom: 0in;"><span style="font-family: 'Arial',sans-serif;">#LI-WJ1</span></p>

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