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Role Description

The Practice Coordinator, Mental Health will report directly to the Practice Manager, providing direct administrative and project support for our growing 24/7 telemedicine practices.

• Coordinate physician schedules, patient rescheduling, referral, and prior authorization support
• Assist in implementation and roll out of new product offerings
• Ensure that staff physicians feel supported in their day-to-day role in virtual healthcare
• Work closely with stakeholders across Teladoc Health, including Provider Relations, Physician Credentialing, Planning and Delivery, and the Clinical Operations Care Team

Essential Duties and Responsibilities

• Schedule, cancel, and reschedule patient appointments
• Provide service recovery and proactive support to enhance member experience
• Inform patients about updates and changes
• Assist members in connecting with suitable providers
• Handle member escalations and direct inquiries or complaints appropriately
• Monitor provider schedules to optimize patient flow in a virtual care setting
• Aid in referral management and billing processes
• Support clinicians and Care Team staff with referrals and prior authorizations
• Provide administrative and technical support for CME, financial reimbursement, licensing, and other tasks
• Address provider requests and escalate as needed
• Support new physician onboarding and monitor credentialing and training progress
• Partner with the credentialing team to manage physician license approvals, renewals, and expirations
• Provide feedback to management on training needs, physician performance, and process improvements
• Assist with department staff meeting agendas, attendance, minutes, and follow-up items
• Participate in performance improvement projects and other related duties
• Comply with company policies and procedures

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Qualifications

• Ability to adapt to new situations
• Excellent customer service skills
• Knowledge of medical terms and practices
• Strong interpersonal and communication skills
• Attention to detail and organization
• 2-4 years of healthcare experience or experience in an ambulatory medical office (Mental Health experience preferred)
• Excellent oral and written communication skills
• Customer service oriented
• Experience supporting physicians
• Ability to work in a fast-paced environment and meet deadlines
• Well-organized and self-motivated
• Strong written communication skills
• Team player with effective interaction skills
• Ability to generate reports and documents
• Proficient in Microsoft Office Suite
• High School Diploma required, Bachelor's degree preferred
• No specific license or credential required

Requirements

• Required license or credential needed to perform job: N/A

Work Environment

• Office
• Remote
• Hybrid (Office & Remote)

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Compensation

The base salary range for this position is $20-25/hourly. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements).

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services.

Job Description Acknowledgment

This job description is a general overview of nature and level of work performed by employees with this job designation. It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time.