Bilingual Triage Support RN Fully Remote, Anywhere

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Duties and Responsibilities

  • Triage Services
    • Provides skillful, non-face-to-face telephone triage, care, and planning to Medicare patients who have 2 or more chronic conditions
    • Follow accepted evidence-based guidelines and protocols, and document encounters appropriately in patient charts
    • Collaborate with physicians and the healthcare team to optimize care
  • Triage Leads
    • Download notes from Triage Vendor, add to patient charts in CCM, and follow up with patients/providers
    • Be on-call during assigned Triage Lead shifts during the month to answer questions as needed
  • Nurse Urgent Queue
    • Educates and coaches to find creative ways to assist patients in reaching their health goals
    • Review and complete Nurse Urgent To-Do’s, with a goal to keep the queue below 50
    • Communicate with patients and providers to assist in answering questions, coordinating care, and services. (examples: schedule appointments, contacting service providers, sending notifications to healthcare providers, calling the patient back to follow up on their recent urgent or emergent medical issue, etc.)
  • Attend meetings as required by the position
  • Other duties as assigned
Requirements Skills and Qualifications
  • Fluent/Bilingual in Spanish
  • Willing and able to work Monday – Friday 3:30 pm - 12:30 am EST
  • Possess a current COMPACT license as an RN
  • Willing to obtain multi-state licenses of ChartSpan footprint
  • Familiar with chronic care conditions and the medications used to treat chronic conditions such as HTN, CHF, COPD, DM, etc.
  • Excellence in following clinical triage protocols and procedures, and documenting accordingly in patient charts
  • Recognize the acute onset of symptoms that might require immediate attention
  • Demonstrate sound knowledge, critical thinking skills, and appropriate decision-making skills
  • Demonstrate sensitivity and empathy with patients
  • Demonstrate excellent verbal and written communication skills
  • Possesses excellent computer skills with the ability to multitask, including navigating and documenting in an EMR while communicating with the patient and using a telephonic platform
  • Willing to work an on-call rotating schedule as needed
  • Successfully pass a background check
Salary Description $67,080 a year
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